We know, customer retention is not something that often occurs purely by accident. In any kind of hazy situation, we support an end user who tries to find supporting hand, which helps them to resist and come out of that problem. Our technical support team can solve their problem on the spot and try to give them impetus. After deployment of EVD, the cycle doesn’t end. sometimes end user seeks frequent enhancements and integrations to get more effective results from it, than before.
Our support team is available for durations until the issue gets resolved. First level support is always given by Email, Live chat, Phone and lately followed by an Onsite visit. We avail Online consulting, Documentation, Portal access, Functional consulting, Business Reporting Module, Application and Software Customizations be it Server or Terminal, Third Party API integrations, Daily work Summary Reports, Weekly Updates, Database Backup, Security Checks (Weekly), Server Maintenance, Data importation assistance, Video Training, Web customizations and Upgrade Tips.
Our responses to your queries are triggered minimum 2 and maximum 12 hours of time. Our opening hours from Monday to Saturday, from 9.00 am to 6.00 pm IST. It may happen sometimes, complex queries may not be resolved immediately by our technicians, so customers are requested to give proper time for analysis and remain patient while the query is transferred to the higher authority of a solution.